To support your marketing and customer support teams’ efforts, your business must have the right phone equipment in place to handle the calls that come into your workplace. Missed and dropped calls could end up costing your company money in the long run as clients turn their attention to your competitors’ advertised products and services instead. To ensure your phone system can live up to the task, you can pick up new equipment and offset the costs by easily selling used office phones afterward. When it comes time to pick out your new equipment, make sure the devices have the five following features to create a truly remarkable phone system.
Mobile Phone Integration
With the mobile phone integration feature, your associates will never again miss a call from clients or vendors after stepping out of the office for a moment. You can easily add or remove your associates’ mobile devices from your phone network as needed. This feature gives associates the freedom to move on with their daily tasks while waiting for important calls.
The hot desking feature offers another way to provide your employees with increased mobility throughout the workday. This feature allows users to move to another phone and login to continue receiving calls at their extension. Not only will your valued associates remain productive while moving throughout the office, this feature also helps reduce downtime while waiting for IT to find a solution to technical problems.
Drag and Drop Handling
If your associates handle a high volume of calls throughout their workdays, your company may benefit from the drag and drop handling feature. With this feature, all inbound and outbound calls appear on the computer display for quick access by your dedicated operator. All calls easily arrive at their intended destinations without delay due to the intuitive display and rapid deployment process.
Direct Inward Dial
Even if you utilize a dedicated operator or automated phone tree to direct calls to your associates, there are times when direct access offers clients the best customer support experience. The direct inward dial feature on commercial phone systems gives each associate a dedicated phone number or extension to enable this level of client support. You will only be able to find this feature on digital phone systems, as it is not possible with analog devices.
The call recording feature helps with monitoring associates and improving training materials for future employees. You can randomly or directly record each call on multiple lines simultaneously upon activating this feature. The audio files move into a dedicated folder for future review and playback during performance meetings or training sessions.
Deciding to Sell Used Office Phones After Making Your Purchase
After upgrading your phone equipment, contact TeleTraders at 770-864-9179 to sell your used office phones. With just a single call, you can offset your new equipment expenses by selling your used phones at a competitive price.